Refund & Cancellation Policy
ReservationAssistance.com understands that travel plans can change. This policy outlines our approach to refunds and cancellations to help guide our customers with clarity and transparency.
1. Cancellation Timeframes
Most reservations can be canceled or altered within the first 24 hours without incurring any fees. Beyond this window, refund eligibility is determined by the policies of the individual airline, hotel, or travel service provider.
2. Refund Conditions
- Bookings canceled within 24 hours are generally eligible for a full refund, unless stated otherwise.
- Partially refundable rates may be available for specific services under certain conditions.
- Non-refundable bookings are not eligible for reimbursement after travel has commenced or is missed.
3. Initiating a Refund Request
To submit a refund request, please contact our customer service team by emailing support@reservationassistance.com or calling
4. Processing Timeline
Once approved, refunds are typically processed within 7-10 business days. Please note that your financial institution may require additional time to reflect the credited amount.
5. Changes to Travel Plans
When possible, we recommend modifying travel plans instead of canceling. Our support team is happy to assist you with alternate dates or itinerary changes, based on availability.
6. Third-Party Travel Providers
For services booked through external partners (e.g., hotels, cruise lines, airlines), their individual terms and policies will apply. ReservationAssistance.com will coordinate on your behalf wherever possible to streamline the process.
7. Contact Details
Should you have questions regarding this policy or a current request, please contact us:
- Email: support@reservationassistance.com
- Address: 11 S. 12th Street, Richmond, VA, 23219
- Phone:
8. Policy Updates
This Refund & Cancellation Policy was last updated in June 2025. We reserve the right to modify this policy at any time. Any changes will be published on this page.
Thank you for choosing ReservationAssistance.com. We appreciate your trust and will continue striving to support your travel needs with professionalism and care.